Marketing Director

JOB SUMMARY

The Marketing Director provides client and brand team leadership, develops senior level client relationships and is regarded by the client as a trusted advisor and business partner.  S/he demonstrates visible leadership behaviors that will propel Arnold forward.  S/he is a driver of client satisfaction, revenue growth, and business profitability for his/her assigned accounts.  S/he will determine the best way to deliver a difficult message to both the brand/project team and the client effectively.  Knows when to escalate issues.  S/he has an entrepreneurial spirit and identifies opportunities within the client. S/he is a strong strategist and storyteller.  S/he identifies the approach and strategic direction for his/her programs with the input of internal stakeholders and then sells it to the client.

WORK

Marketing Acumen:

• Achieves expert knowledge in a client’s business with a broader view of the industry and competition
• Strong understanding of CRM Strategy and understanding the complexities involved in creating a large CRM program with a focus on adherence
• Understands challenges and partners with the client to apply our solutions to their problems, feeding the process to deliver great work
• Creates opportunities for deeper collaboration and interaction and reinforces the client’s status as an innovative participant in the creation of game-changing solutions
• Builds and champions integration of the business
• Contributes to industry thought leadership by driving innovation and the delivery of forward thinking solutions
• Creates opportunities to share knowledge and learning of emerging marketing trends
• Proactively identifies and pursues opportunities on behalf of the client that go beyond the obvious or accepted solutions
• Is viewed by others as an inspirational and thought provoking leader. Routinely observes and evaluates quality of work being developed and leaving the agency

Relationship Management:

• Develops and sustains strong client relationships with senior level clients
• Serves as internal champion for client initiatives while developing a healthy give/take relationship between client and agency based on mutual trust and respect
• Effectively leads working client meetings and presentations to senior level clients
• Uses skill in questioning, interviewing and strategic planning to define the client(s) business needs and sell recommend solutions
• Successfully builds a collaborative and inspiring work environment
• Actively works to build relationships across Arnold teams to develop cohesive innovative solutions

Operational Aptitude:

• Oversees team delivery of projects/initiatives that are on time and on budget
• Proactively manage client expectations by communicating project and profit risks to team and client
• Oversees management of specific project as assigned
• Manages cross-functional team by establishing direction and providing information required for successful delivery
• Understands intra-agency processes to efficiently execute work.
• Ability to drive analytics and lead integration of different data sources

Communication:

• Develops sell-through presentations to internal and client stakeholders
• Takes a lead role in developing client presentations and other important communication in a clear, compelling and persuasive way
• Runs effective working client, cross-disciplinary meetings with mid-senior level clients
• Communicates key information about Arnold and other Havas agencies as appropriate in client meetings
• Links communication to audience’s concerns and perspectives
• Moves audience to desired action through clear and persuasive delivery of information

TALENT

Makes Self and Team Better

• Driver of a team culture that fosters a good-to-great mentality and creates the best conditions for success across the entire team.
• Sets personal development goals and engages in learning opportunities to achieve them
• Participates and volunteers to lead knowledge-building and knowledge sharing activities
• Trains, develops and coaches direct reports to continuously add value to clients and Arnold
• Provides both informal on-going performance feedback and conducts formal progress reviews for all staff managed
• Provides career path guidance and supports staff career decisions/continued learning
• Works with under-performing staff to positively alter and improve performance
• Advocates for staff needs to Arnold leadership and recognizes high performing staff
• Provides constructive feedback to brand team members

Makes Agency Better

• Has a point of view on industry structure, trends, initiatives, and issues
• Has a point of view on best practices and solutions across functions
• Supports Agency Marketing team with case studies of client work, results, etc.
• Demonstrates the capability to develop innovative short and long term strategic marketing plans and program models
• Authors POVs and participates in public speaking opportunities (i.e. universities, conferences, etc.)
• Takes an active role in building a positive agency culture
• Supports new business development activities

FINANCES

Business Management

• Leads development annual scope of work and corresponding fee negotiations
• Responsible for communicating budgets and forecasts to client and agency
• Partners with Account Operations to insure project scope, metrics, and delivery are aligned to deliver on-time, on strategy, and on-budget solutions

Growth

• Identifies organic revenue growth opportunities for Arnold that drives business success for the client. Sells into client organization
• Achieves year-over-year growth by identifying and pursuing organic growth opportunities

Margin Management

• Demonstrates smart margin management, analyze financial issues and take action to fix them

Required Knowledge & Skills

• Bachelors Degree Required
• 10+ years of pharmaceutical marketing and agency experience
• CRM Experience a must
• Ability to keep composure and lead in high stress situations
• Demonstrated excellence in interpersonal skills, leadership

Star qualities necessary to proceed to next level

• Has track record of stewarding award winning work
• Regarded internally and externally as an exceptional leader
• Demonstrated ability in creating the right casting and service models to service and grow client’s business
• Proven abilities in public speaking, writing and socialization of the agency brand
• Proven track record of driving agency’s cross-discipline operations and business development